You reach out
Call, email, or send a quote request with your lane, equipment type, and pickup date. You'll reach a real person, ready to help.
Start here → hello@friendlyfreight.net
We quote your freight
We price the lane against live market capacity and get you a clear, competitive rate — fully transparent, start to finish.
You approve the rate confirmation
You receive a written rate confirmation spelling out the charges. What you approve is what you'll be invoiced.
We assign a vetted carrier
We match your load to a qualified carrier — authority, insurance, safety rating, and identity verified before dispatch.
Your load ships — and you can see it
Pickup is confirmed and the load is tracked in transit, with proactive status updates that keep you a step ahead.
Active load questions → ops@friendlyfreight.net
We confirm delivery
On arrival, we confirm delivery and collect the proof of delivery (POD) so your paperwork is complete and clean.
You're invoiced — clearly
You receive a straightforward invoice that matches the rate you approved — clean, clear, and easy to reconcile.
Invoicing questions → billing@friendlyfreight.net